Refund Policy
Kink Apparel Return & Refund Policy – Your Satisfaction, Our Priority
At Kink Apparel, we want you to love every item you receive. If something doesn’t feel right, don’t worry – we’re here to make returns and refunds simple, quick, and hassle-free.
Easy Returns – We’ve Got You Covered!
Return Eligibility:
- You can return any item within 30 days of delivery, as long as it’s in original condition, unworn, unwashed, and with all original tags attached.
Non-Returnable Items:
- Custom-made or personalized items cannot be returned unless there was a defect or an error on our part.
How to Start a Return:
- Simply email us at hb@atum.tv or use the Contact Us form on our website. Our friendly team will guide you through the process and provide a return shipping label for your convenience.
Refund Process – Simple & Quick
Fast Inspections:
- Once we receive your return, we’ll inspect it within 3-5 business days and notify you whether your refund has been approved.
Refund Method:
- Approved refunds will be processed back to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Partial Refunds:
- If items are not returned in their original condition, we may issue partial refunds at our discretion.
Hassle-Free Exchanges – Get the Right Fit!
Need a different size or color? No problem! Just reach out to us within 30 days, and we’ll make the exchange process smooth and quick so you can get exactly what you need.
Damaged or Defective Items – We’re Here to Make It Right
If you’ve received a damaged or defective product, we sincerely apologize. Please email us at hb@atum.tv with a photo of the issue, and we’ll send you a replacement or process a full refund at no additional cost.
Shipping Costs – What You Need to Know
Return Shipping:
- We’ll cover the shipping costs for defective, damaged, or incorrect items. For all other returns, the cost of return shipping will be deducted from your refund.
Original Shipping Fees:
- Please note that original shipping fees are non-refundable, except in cases where the return is due to our error.
Need Help? – Kink Apparel Customer Support
At Kink Apparel, your satisfaction is our top priority. Whether you need help with a product, an order, or just have questions, we’re here to assist you every step of the way.
How to Reach Us:
- Email Support: Drop us a line at hb@atum.tv, and our team will respond promptly to provide all the help you need.
Meet Chatty – Your 24/7 Shopping Assistant
Need quick answers? Chatty, our always-available chatbot, is here to help! Chatty can assist you with:
- Product information
- Order status updates
- Returns and exchanges
- Website navigation
Simply click the chat icon in the bottom right corner of our site to start a conversation with Chatty, anytime, day or night.
We Value Your Feedback – Help Us Grow!
At Kink Apparel, your feedback is essential to helping us improve. If you have ideas, suggestions, or comments on how we can make your experience even better, we’d love to hear from you. Together, we’ll continue to make Kink Apparel a brand that’s all about you.